INSIGHTS

Customer cases

Learn more about how our partnerships with customers connect people and places to make the world work better – from making workplaces run more efficiently to improving people’s health & well-being.

Cases from the United States

Learn how we are helping our clients make their visions a reality

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US CASE | 2024

Growing with a gaming client

From food services in a new headquarters building to a multi-service solution for a 1 million-square-foot corporate campus and other U.S. sites, ISS has become a valued partner to a gaming company.

Multiethnic business people doing lunch break outdoor from office building - Focus on asian girl face

US CASE | 2024

Rapid mobilization made food a catalyst and differentiator

In response to the client’s desire to make food a pivotal element in its culture, ISS Guckenheimer transitioned five facilities in four weeks and turned food from a loss leader to a profit center and model of waste management.

Young students of chemistry working in laboratory

US CASE | 2024

Fueling a 25-year partnership

The client sought an on-site food program that supported culture, goals, and commitments to diversity and inclusion, ESG, the community, and a healthier world. ISS Guckenheimer stepped up to the task for more than two decades.

Attractive stylish female entrepreneur working outside office sit cafe look outside window passersby dreamy smiling holding cup coffee enjoy momentum working laptop prepare project

US CASE | 2024

Solutioning for diverse sites, cultures, and people

Strategic analysis, flexibility, creativity, and cooperation helped make food more than an amenity in the client’s workspaces.

Two industrial engineer wear safety helmet engineering working and talking with drawings inspection modern city background. Industry, Engineering, construction concept. With copy space for your text.

US CASE | 2024

Expanding a successful relationship

ISS Guckenheimer’s food program paved the way for a multi-service ISS facility solution eventually also encompassing technical, cleaning, and workplace services at the client’s headquarters.

Image of multinational joyful colleagues discussing project and laughing

US CASE | 2024

Ensuring innovation, collaboration, recruitment, and retention

Agility was the key to ISS’ success in serving the food, facility management, and workplace support needs of a client focused on continuous change and improvement.

handsome businessman in formal wear talking on smartphone and holding pen

US CASE | 2024

Developing a signature workplace through creativity, collaboration, and people

A client sought integrated facility services for its offices, datacenters, and trading floors. Partnering with ISS led to smarter, efficient buildings and a culture that attracts and retains the best talent.

US Case | 2023

Centralize, standardize, and simplify

In an effort to reverse challenges caused by excessive numbers of service providers and locally focused leaders, a client chose ISS for integrated facility services for its multi-use, multinational portfolio.

Laboratory colleagues discussing research

US Case | 2023

Consolidating services for more efficient facilities

Bloated costs, siloed teams, and reduced efficiency characterized a client’s laboratory, office, and warehouse facilities before it retained ISS.

International Womens Day 2022 #BreakTheBias (4)

US CASE | JANUARY 2023

Supporting Client Transformation

Global Account Director Mike Feeman shares how an ambitious contract transformation project led to closer client collaboration and improved workplace experience.

https://www.issworld.com/en-us/insights/insights/cases/case---iss-us-supporting-client-transformation

Cases from across the ISS World

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Bringing Trust and Transparency to the Canteen Experience

Customer satisfaction measurement is key to the work we do; we use annual as well as project-specific surveys to measure satisfaction, including real-time feedback tools such as HappyOrNot. This tool has been used recently for a global manufacturing company to measure satisfaction at their workplace restaurants around the world.

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100% uptime for Deutsche Telekom

In its first full year providing technical services to Deutsche Telekom, ISS achieved something that the customer has never experienced before – 0% unplanned downtime – an impressive achievement that gave the German population and emergency services unbroken internet and mobile connectivity in 2020, a year when it was needed most.

Helping Deutsche Telekom stay connected 24 7/insights/cases/helping-deutsche-telekom-stay-connected-24-7

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Maasvalakte II by APM Terminals

One of the world’s largest ports was looking for a partner that could help them manage transparency while reducing costs and increasing efficiency. Through our integrated facility services, Maasvlakte II found a holistic solution that keeps their people happy and their terminals running smoothly, freeing them to focus on their core business.

maasvalakte ii by apm terminals/insights/cases/maasvalakte-ii-by-apm-terminals

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A technology solution for better patient care

In the UK’s NHS, clinical staff are often forced take time away from patient care in busy wards to handle simple requests. Find out how our technology solution, ServicePoint, helped healthcare customers increase efficiency and saves clinicians time, freeing them to focus on helping patients heal.

a technology solution for better patient care/insights/cases/a-technology-solution-for-better-patient-care

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Transitioning a global contract during a global pandemic

In the early months of 2020, ISS successfully navigated the challenges of transitioning Nestlé’s facility management services to ISS. Despite the pandemic, we helped ensure a smooth transition and still managed to complete in record time.

Transitioning a global contract during a global pandemic/insights/cases/transitioning-a-global-contract-during-a-global-pandemic

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A five-star location with seven-star service

ISS is about to take the services of Mikonkatu 7 to a new level. Owned by Ilmarinen, Finland’s largest pension insurance company, Mikonkatu 7 is undergoing a building renovation and complete service transformation. At the heart of the operation is a restaurant, which will become a meeting place for both property users and those moving around in Helsinki's city center.

A five-star location with seven-star service/insights/cases/a-five-star-location-with-seven-star-service

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Saving time and money with Integrated Facility Services

As a business grows, so does its real estate portfolio, bringing complexity, rising costs, and, in some cases, inconsistencies in the quality, safety and compliance of facility management. Here’s how we helped a leading multinational engineering company save money, by radically transforming their approach to facilities management.

Saving time and money with Integrated Facility Services/insights/cases/saving-time-and-money-with-integrated-facility-services

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Supporting Vattenfall’s sustainability strategy

Vattenfall’s ambitious mission statement – Fossil free living within one generation – calls for a facility management partner that shares the same vision. Our services at the energy producer’s more than 300 sites in Germany are designed to have a positive impact.

Supporting Vattenfalls sustainability strategy/insights/cases/supporting-vattenfalls-sustainability-strategy

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At the forefront of Singapore’s response to COVID-19

With expertise in hygiene and disinfection, our healthcare facility services teams were called to the frontlines when COVID-19 first hit Singapore. That expertise extends to our non-healthcare customers too.

At the forefront of Singapores response to COVID 19/insights/cases/at-the-forefront-of-singapores-response-to-covid-19

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The D-Teams keeping Austrian workplaces clean during COVID-19

COVID-19 threatened workplaces like nothing before. As decontamination experts, we responded rapidly, deploying specialists to make sure transport systems, supply chains and workplaces were safe – including our Austrian D-Teams and Hygiene Stewards.

case - disinfection teams in austria during covid-19/insights/cases/case---disinfection-teams-in-austria-during-covid-19

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Technical Services during Covid19

COVID-19 transformed workplaces in ways no one could have imagined, with many facilities forced into partial or full lockdown. Our Technical Services teams have been on hand at every step — supporting customers with strategic advice and planning, and helping them maintain, decommission and recommission buildings safely.

Case - Technical Services during Covid19/insights/cases/case---technical-services-during-covid19

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The strength of a strong supply chain team during COVID-19

During a pandemic, our Supply Chain & Procurement teams are essential to the safe and hygienic running of hospitals, care homes, airports, production plants, offices and other facilities across the world.

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How Accenture and ISS’s Vested partnership drives positive outcomes

At ISS, we believe in bringing ever more value to our customers through truly collaborative partnerships. Our Vested partnership with Accenture exemplifies this approach – and has resulted in a drop in absenteeism and increased employee engagement and productivity.

CASE

Caring for an entire hospital

How could one of the biggest hospitals in the world – with more than 2 million patients a year – outsource their facility services to a single provider and ensure everything ran smoothly? We provided the answer in the form of Integrated Facility Services.

CASE

Digital tracking and benchmarking to make places work – and think

With FMS@ISS, our facility management system, as well as Internet of Things (IoT) technology, we are using data to connect people and places – and offer our customers strategic advice on how to get the most value out of facilities by increasing agility, reliability and transparency.

CASE

A critical partnership that keeps society going

Suomen Erillisverkot, the State Security Networks Group Finland, provides operations that are essential to Finnish society as a whole. But even the exceptional situation caused by the coronavirus pandemic hasn’t affected ISS’s delivery of technical services, energy management and other offerings.

CASE

Services as and where they are needed, even in extraordinary times

With 90% of Outotec’s employees working remotely, we agilely scaled services to ensure that they met the needs of the new situation and that end users experienced a smooth transition – from at-home food delivery to adjusted energy management for buildings.

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Sustainability and efficiency through building management

An American multinational information technology corporation asked us to help them reduce their annual energy consumption to be more profitable and to meet their published sustainability goals. They also needed a way to create and monitor a more efficient workplace. Here’s what we’ve done.

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Optimizing building performance through smart energy management

As part of their 2030 goals to create more sustainable and innovative facilities, one of our customers wanted to launch a global smart building program, providing the ability to analyze and monitor the energy performance of all its buildings.

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Inspiring greater employee health and wellbeing – and reducing healthcare costs

How could a more productive workplace environment promote a healthy lifestyle for employees, while lowering absenteeism? And how could that help reduce healthcare costs? Here’s how our food services led to tangible outcomes for health and well-being.

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Enhancing hygiene for air travelers

One of the largest U.S. airline providers, offering air transport to hundreds of destinations around the world, turned to ISS when they needed to create an extra attractive passenger experience – for over 120,000 passengers per month.

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Reducing paper waste and building a more sustainable mindset

At one of the top 20 insurance carriers worldwide, ISS Guckenheimer provides food services to its thousands of North American employees. Here’s how we helped them advance their sustainable and environmental initiatives – while making savings too.

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The benefits of outsourcing technical services

A multinational corporation wanted a well-trained and managed technical team that could provide an efficient and proactive maintenance solution for their US locations. By serving as the customer’s primary outsourcing partner, we were able to reduce costs and increase efficiency.

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Creating a great workplace for new tech talent

A leading tech company turned to ISS when they wanted a partner in attracting and retaining top-tier talent. By creating a great workplace experience, our partnership would be able to increase employee engagement, productivity and satisfaction.

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Creating a zero waste environment

One of our customers provides innovative packaging solutions and wanted to create a forward-thinking and sustainable campus that aligns its company’s mission and vision with its internal 2020 sustainability goals. As part of our solution, our customer reduced carbon emissions by 902 tonnes – and more.

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Putting our energy into reducing consumption

Places affect people – but also the planet. More and more of our customers – including banking customers like Nordea – are asking how we can help them reduce their environmental footprint, reduce costs and make processes more efficient. It’s priority for us too.

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How we’re putting plants forward

As a global company, we are dedicated to having a positive impact on sustainability. Our people are passionate champions. We’ve been developing services, like our Power Plant food service, that will help us, and our customers improve people’s health while caring for the planet.

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Keeping customers supplied with PPE during COVID-19

In a crisis, organizations show their value – very clearly, very quickly. At the start of the COVID-19 pandemic, ISS’s Supply Chain & Procurement team helped many customers remain open for business by providing the essential equipment they needed to operate safely

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