As the Covid-19 pandemic began to ease, an Internet company re-opened its offices. ISS Guckenheimer was retained to develop a solution that made on-site food a catalyst for the return to office and a differentiator in recruitment and retention.
ISS Guckenheimer had just four weeks to transition five of the client’s facilities to its food services program. The team marshalled internal and vendor resources to:
- Identify and hire the best talent
- Acquire or transfer equipment, vehicles, foodstuffs, and other necessities in a time of supply chain issues
- Obtain licenses and permits
- Find locations for commissary kitchens
- Re-engineer to comply with guidelines on social distancing, hygiene, and food preparation and service
To accommodate unpredictable participation and minimize waste, ISS Guckenheimer instituted a service model with more food choices, but less of each. Quality dishes produced higher engagement and lower spend. When paired with client cost-cutting, this efficiency enabled budget management and accommodation of growth.
ISS Guckenheimer turned the client’s food offering from a loss leader to a profit leader. On-site employee participation is close to 100%, with many partaking in more than one meal per day. The introduction of Winnow waste tracker to the headquarters also resulted in a 70% reduction in food waste.
ISS Guckenheimer built relationships with client stakeholders through service excellence, better processes, operational efficiencies, and increased employee participation.
