Honesty, passion and respect – the keys to an exciting career at ISS

A world of opportunities

Wilson’s journey at ISS started in 2004 when he joined as Manager for Aamby Valley City in India. It was his first role in the area of facility management, and despite the operational challenges and struggles that came with leading a new team, Wilson quickly proved himself by significantly growing the account, winning the ‘Best Branch’ award along the way.

Keen to grow and improve his skills, Wilson took part in comprehensive training and development programmes to gain a thorough understanding of the business and insights into the organisation at regional, national and global levels.

“I completed a number of ISS training programmes – from the employee exchange programme to specialised training in integrated facility management – which allowed me to quickly learn the ropes and hone my skills as a leader,” he says.

In 2012, after working in a handful of different positions, Wilson was promoted to Vice President and offered a position at ISS in Mumbai. With the support of his managers and mentors, he took the role and moved to Mumbai with his family. Here, he played a crucial role in growing the business to what it is today.

“Mumbai, although one of the largest regions for ISS India, was not performing well. Together with the team, we carefully analysed the situation and made a few hard decisions to let go of some loss-making accounts. Slowly the region started showing results, and in 2013, Mumbai region was awarded the ‘Best Performing Region.’”

In 2017, after a strategic business decision to restructure the business into segments, Wilson was offered the role of Business Head for the Industry and Manufacturing segment. Today, he manages multiple large and key accounts spread across Heavy Engineering, Fast-moving consumer goods, Pharmaceutical and Healthcare segments.

In all his years at ISS, Wilson is proudest of his time spent working on one of our key accounts at ISS – an Indian multinational conglomerate.

“We started the contract in 2006 with 36 people and an annual revenue of INR 8 million. Today, we have more than 3,000 people and an annual revenue of over INR 580 million. It’s now one of the largest, profitable and consistent key accounts at ISS.” 

Mentorship makes the difference

With a breadth of experience in many different roles across the organisation, Wilson has relished the opportunity to grow and develop at ISS and is particularly grateful for the mentorship he has received over the years.

“I have enjoyed every bit of my journey at ISS. Over the last 16 years, I have been fortunate enough to work with a number of industry veterans within the organisation from whom I learnt the industry practices,” he says.

“ISS has supported me through both good and bad times. Here, it’s about fostering an open and transparent working culture, and treating each other with great respect. There is a true sense of belonging at ISS. “

His advice to those seeking an engaging and successful career at ISS?

“Be honest and passionate in whatever you do. Don’t hesitate to ask for help, don’t give up and never stop learning. Life never stops teaching.”