Our Senses Shape the Airport Experience

The holiday season offers an opportunity to spend time with loved ones and recharge for the coming year. But before relaxing with friends and family, nearly half of consumers say they plan to travel for the holidays in 2022. With air travel expected to return to pre-pandemic levels, poor airport experiences increase traveler tension and reduce interactions with shops, restaurants, and other available amenities.

45% say they would rather file their taxes than deal with the stress of air travel.

The sensory experience of airports plays a major role in shaping visitor satisfaction. Through conscious efforts to create a healthier and more pleasant atmosphere, holiday travelers arrive at their destinations happier and under less pressure.