What does a typical day look like for you?
Every day in healthcare is different, filled with unpredictable challenges and tasks. As an ISS Catering Supervisor, my responsibilities range from covering shifts and preparing food trolleys to ensuring meals meet dietary needs and addressing staff concerns promptly. I also make sure all cleaning and sanitation procedures are followed and documented meticulously.
How has your role changed over the past 34 years?
My role has evolved significantly. Initially, our food guidance relied heavily on FSANZ standards, later incorporating HACCP principles. Recently, there has been a noticeable increase in food intolerances and allergies, requiring greater attention to food safety and dietary customisation.
What challenges do you face when ensuring food safety?
Staying updated on the numerous changes in the food industry is a constant challenge. It’s vital to ensure staff are well-informed about current food safety practices and understand the potential consequences of non-compliance.
How do you stay updated with food safety regulations and nutritional guidelines?
We stay informed through regular toolbox talks, LMS training, and our newly implemented digital team boards. We also encourage asking questions, no matter how trivial they may seem.
What do you enjoy most about your job after 34 years of service?
I appreciate the diversity of people at Box Hill, each with their own unique story, background, and cultural heritage. Many staff members have been at Box Hill for 15 years or even longer, which reflects the strong culture of belonging and camaraderie at ISS.
Staff members have expressed appreciation for the mentoring and support I have provided them over the years. I believe that creating a positive work environment for my team leads to their happiness, which ultimately results in improved outcomes for ISS.
