Paslaugos suteikiamos net ir esant neįprastoms salygoms

Puiki patirtis 

„Outotec“ ir ISS bendradarbiavimas tęsiasi jau daug metų. Šių dviejų įmonių tiesioginis bendradarbiavimas prasidėjo 2010 m., prieš tai „Outotec“ naudojosi ISS paslaugomis netiesiogiai per „Outokumpu“. Bendradarbiavimas palaipsniui plėtėsi, o dabar ISS teikia paslaugas Lapenrantos, Espo miestams ir „Outokumpu“ biurams. Į šias paslaugas įeina priimamojo, valymo, techninės priežiūros paslaugos, kurias Erkko ir Anssi vadina meistrų paslaugomis.  

„Viena iš naujovių yra energijos valdymas, kuris pritaikytas kai kuriose mūsų vietose“, - teigia Anssi.  

Be energijos valdymo, kita svarbi paslaugų naujovė yra Espo miesto biure teikiamos restorano paslaugos.  

„Mes bendradarbiavome vykdydami rekonstrukcijos darbus ir restoraną atidarėme 2020 metais. Restoranas, kuriame klientai lankosi beveik kiekvieną dieną, yra svarbus elementas formuojant gerą kliento patirtį, - teigia Anssi.  

„Šitaip klientams suteikiame išskirtinę patirtį . Mūsų biuras yra priešais „Iso Omena“ prekybos centrą, todėl šioje vietoje restoranas patiria daug iššūkių dėl didelės konkurencijos. Tačiau atsiliepimai apie mus buvo teigiami, „Happy-or-Not“ apklausa mus įvertino tik aukščiausiais balais“, - teigia Erkko.  

Restorane įrengti automatiniai atsiskaitymo aparatai, todėl darbuotojai gali nusipirkti maisto ar gėrimų bet kokiu metu.  

„Vien darbuotojams skirtame restorane pasiteisino automatiniai atsiskaitymo aparatai, kurie leidžia atsiskaityti greičiau ir paprasčiau“, - sako Anssi.  

Lunches delivered to home offices 

When the transition to the current exceptional circumstances took effect, the restaurant was able to react right away, ensuring the stability of the food supply. The service initially moved from a buffet set-up to pre-portioned meals, with operations enhanced to avoid contact. When almost 90% of those working in the offices moved to remote working, Restaurant Director Osku Toivanen of ISS developed a service, which helps Outotec employees order their lunches to be delivered to their front doors. 

“Every day, we deliver around 50 lunches to the home offices of Outotec employees,” explains Anssi.  

“We were very surprised by how well the transition to remote working has gone for the majority of employees. We have loaned employees desk chairs and monitors, to allow them to work ergonomically from their home office. Lunches delivered to their homes also help the working day run smoothly,” states Erkko.  

Scalability a major asset 

In addition to the innovative solutions in restaurant services, cleaning has also been intensified, and correspondingly, reception services are being managed with fewer staff. As there are far few employees present on site than normal, some of the office spaces have been closed entirely. 

“We have shut down 60% of our office spaces, which has significantly reduced the property’s energy consumption,” says Erkko.  

“With the new arrangements freeing up more time, we have reorganised our work and are currently undertaking tasks that would usually be scheduled for later in the summer, such as cleaning the windows. Whilst the degree of property usage has fallen, property maintenance tasks must still be taken care of and the facilities kept clean and safe,” explains Anssi.  

For Erkko, the opportunity to scale the overall service entity to suit changing needs has been particularly important in this unprecedented situation. Once the situation begins to return to normal, both companies will need to re-examine the service entity and decide what is needed. Anssi and Erkko have also already begun to consider whether remote working is set to become a permanent part of normal office work.  

“Only time will tell. Our wonderfully easy cooperation with ISS ensures that we are well-prepared for change,” summarises Erkko.