SUPPORT

Enhancing your brand and powering productivity

With our support services, customers’ brands are enhanced – impressing visitors and attracting and retaining talent. Our engaged and skilled people care about the people they support, always adding a human touch to create places that delight employees and power their productivity.  

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MEETING YOUR NEEDS

Great workplace experiences across industries

Memorable service experiences will connect your people and places, strengthening the link between your organisation’s strategy and your employee engagement. Our support and workplace curation services increase productivity, creativity and loyalty – enabling you to attract, retain and leverage a talented and empowered workforce.

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Make your workplace stand out

Our entire team is focused on creating a welcoming, well-run environment that fuels productivity and helps you attract and retain the best talent. 

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Fuel productivity

Our support services will help you make your business agile and dynamic, reducing operational complexity while providing optimal conditions for productivity.

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Support patients’ journey to health

Help patients on the road to recovery and create smooth visitor experiences with appealing, functional facilities, well-trained teams and thoughtful support services, from reception to portering.

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Enrich the travelling experience

Well-maintained, efficient facilities help make travel smooth and stress-free, while improving flow and providing optimal conditions for airport workers.

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OUR SERVICES

A welcoming, well-run place for all people

Through front and back office services, we create memorable service moments and great workplace experiences for your employees and visitors, inspiring a stronger connection to your place and increasing loyalty to your brand. Our visitor and employee services are flexible and adaptable to any industry – architected to fit your business strategy and meet the needs of your workplace.

Front desk & reception services

The front desk and reception services provide a positive and lasting experience as visitors and employees enter your building. In addition to supporting the security of your premises, the service enables visitors to feel relaxed and cared for as they begin their stay or visit the building for meetings or events. 

Meeting & conference management

Leveraging the latest technologies and with the careful management of meeting and conference spaces, our engaged teams support the efficiency and optimisation of the meeting and conferencing space and audio-visual equipment. We enable your employees to focus on their business interactions whether in internal meetings or hosting guests and VIPs.   

Switchboards & service desks

Your call services experience is reinforced through the professional and efficient service that our switchboard and service desk teams provide – enabled by the latest telephony technology to minimise costs and enhance customer communication.  

Concierge services

Our people provide lasting experiences at every touchpoint of the visitor journey, including assistance with concierge tasks and transportation. 

Mail & courier services

Through the efficient distribution of mail and packages throughout your buildings and proactive courier management, we ensure your employees can receive and send documents promptly.  

Document Services

Our optimised approach to document services includes the utilisation of digital document systems and electronic archiving and retrieval methods. We maximise the space utilisation of your environments and the efficiency of your employees to help ensure your data and information is securely handled. 

Executive & administrative support

Our executive and administrative support creates value for your business through skilled administration teams who maximise the efficiency of your people and talent through document production, diary management and travel & expenses support amongst other areas. 

Experience curation & management

Great workplace experiences help connect people and places, linking your organisation’s vision and culture to employee well-being and engagement. With our dedicated teams – including experience managers, innovation leads and health & well-being experts – we curate the workplace to increase productivity, creativity and loyalty, enabling you to attract, retain and leverage a talented and empowered workforce. 

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CASE

Creating a great workplace for new tech talent

A leading tech company turned to ISS when they wanted a partner in attracting and retaining top-tier talent. By creating a great workplace experience, our partnership would be able to increase employee engagement, productivity and satisfaction.

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Appointing ISS to provide reception services was the best decision I have ever made.

Global Financial Technology Company
WHY CHOOSE ISS?

People make places

Our visitor and employee services are made possible by people who care – trained, equipped, motivated and working to high standards. As your partner in creating great places, we offer decades of experience and global expertise and consistency in support services. This means:

  • Attracting and retaining service-minded people with the right talent, skills and attitude to deliver consistently memorable service experiences. 
  • Investing in employee development programmes, as well as sharing best practices across our worldwide organisation. 
  • Incorporating world-class ISS service concepts, technology and intelligent workplace solutions to meet your specific needs and to curate memorable experiences for your people and guests.  
  • Offering cost-effective support services, while ensuring compliance with health, safety and environmental regulations across industries and regions. 
  • Leveraging the synergies of one supplier who knows your organisation – with a unified ISS team working together to make your locations the best they can be.  

Contact ISS

Are you are interested in our services or do you have questions about something else? We are here to help.

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INSIGHTS

Stories about people, places and planet

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unlocking people potential

Meet Robert Cedermark

In 2014, Robert Cedermark began his career as a Global Management Trainee (GMT), a move that sparked a transformative professional and personal journey, taking him across the world. 

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SHINE@ISS
CORPORATE RESPONSIBILITY

Providing an opportunity to SHINE@ISS

At ISS, our goal is to help our employees feel valued, engaged and respected. Our inclusive culture means we focus on empowering people to contribute with their unique skills and perspectives. Find out how ISS Hong Kong is committed to nurturing the next generation of special needs youths through our SHINE@ISS programme.

Providing an opportunity to SHINE ISS/insights/insights/cr-stories/providing-an-opportunity-to-shine-iss
Sampatti Chavan
People

Meet Sampatti Chavan

His connection with the company extends to his wife and his daughter and Sampatti hopes to continue working with us until retiring, saying that the security ISS has provided him has been “valuable”.

Meet Sampatti Chavan/insights/insights/people-stories/meet-sampatti-chavan

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PEOPLE MAKE PLACES

330,000+ people   |   30+ countries   |   40,000+ customers