INSIGHTS

Customer cases

Learn more about how our partnerships with customers connect people and places to make the world work better – from making workplaces run more efficiently to improving people’s health & well-being.

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Prioritising Health, Safety, Environment and Quality in the banking sector

How is ISS helping clients to prioritise Health, Safety, Environment and Quality (HSEQ) culture? Find out about ISS’s partnership with one global bank—and how the collaboration has helped strengthen the bank’s practices.

Prioritising Health Safety Environment and Quality in the banking sector/insights/cases/prioritising-health-safety-environment-and-quality-in-the-banking-sector

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A fossil-free construction project driving social and environmental sustainability

The Zero Emission project, conducted by a global automotive manufacturer, ISS Sweden and several collaboration partners, demonstrates the benefits of sustainable practices on the environment and the workers' well-being, emphasising the need for appropriate infrastructure to support such practices.

A fossil free construction project driving social and environmental sustainability/insights/cases/a-fossil-free-construction-project-driving-social-and-environmental-sustainability

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A new foundation for data-driven facilities management operations

ISS has elevated the role that data plays in delivering new contract objectives to grow the strategic partnership with a leading European bank. The transition to ISS’ facility management system, FMS@ISS, at the heart of ISS’ technology ecosystem, has enabled ISS to successfully deploy a robust data strategy.

A new foundation for data/insights/cases/a-new-foundation-for-data

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Optimising energy performance for smart building programmes

As part of their 2030 goals to create more sustainable and innovative facilities, one ISS client launched a global smart building programme, working with ISS experts to analyse and monitor the energy performance of all its buildings.

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Limiting waste and reducing water consumption by 89%

Sustainability is at the top of the agenda for many clients. Find out how an ISS facilities management solution is supporting a multinational banking client to limit waste and enhance their cleaning solutions—from reducing water usage to cutting down packaging consumption.

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Driving strategic direction via Capital Investment Planning

ISS manages complex capital projects for clients in over 30 countries. Recently, as part of a Capital Investment Plan activity designed for a global manufacturing client, we deployed our holistic and integrated approach to asset replacement in each of a global manufacturer’s five large-scale production facilities.

Driving strategic direction via Capital Investment Planning/insights/cases/driving-strategic-direction-via-capital-investment-planning

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Introducing ISS cobots at a new banking campus

Meet Isa, Jack, Bobby and Victor—the cobot cleaning team working alongside ISS placemakers to boost efficiency and improve the visibility of cleaning processes at a banking campus.

Introducing ISS cobots at a new banking campus/insights/cases/introducing-iss-cobots-at-a-new-banking-campus

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Helping clients achieve responsible water use throughout their operations

ISS partnered with a global manufacturing client to better integrate their newly redesigned ESG objectives throughout their sustainability agenda, and more powerfully impact the business operations at a major manufacturing site in Mexico.

Helping clients achieve responsible water use throughout their operations/insights/cases/helping-clients-achieve-responsible-water-use-throughout-their-operations

International Womens Day 2022 #BreakTheBias (4)

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How ISS helped a client adapt to the changing global workplace

When a partnership has been in place for more than 15 years, change can be surprising—but also liberating. Read this case study and understand how we helped our client to stay "in front of the curve" as workplaces change worldwide, and how one successful contract transformation project helped to prioritise workplace experience.

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From sustainability to talent retention: a review of this year’s FM trends

From the return to the office, to a focus on sustainability and new talent—we share insights on how facilities management evolved for ISS banking clients in 2022.

From sustainability to talent retention a review of this years FM trends/insights/cases/from-sustainability-to-talent-retention-a-review-of-this-years-fm-trends

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The Uetlihof - Office City of Superlatives

While many know that the Credit Suisse parent company occupies a prominent place on Paradeplatz , a historic square in the heart of Zurich, Switzerland, the real heart of Switzerland's major bank beats a good two kilometres outside of town in the Uetlihof operations building. In normal times, up to 8,500 employees come and go in Switzerland's largest office complex, and all the digital threads of this large bank come together in this sophisticated technical centre.

The Uetlihof Office City of Superlatives/insights/cases/the-uetlihof-office-city-of-superlatives

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The case for global and local standards in effective facilities management

Global Account Director Claire Harman explains how ISS meets the high expectations of its global banking clients by harmonising local and global standards to provide great workplace experiences —and empowering its placemakers to deliver “real improvements” through facilities management services.

Maintaining global and local standards in facilities management/insights/cases/maintaining-global-and-local-standards-in-facilities-management

NEWS

Mental health is not just one isolated area of ourselves: it impacts everything

This World Mental Health Day, ISS’s Global Wellbeing Lead Shauna McQueen explores how companies can support their employees in the workplace, why open conversations are crucial — and why these can benefit the entire business.

world-mental-health-day/news/2022/10/06/world-mental-health-day

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Growing employee satisfaction through global alignment

What does it mean to “think Nordic and act local”? Henrik Møhl, Nordic Key Account Director at ISS, tells us how ISS helped one of its clients develop a strategy for unifying services across four European countries—building a partnership for the benefit of all.

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people

Meet our Global Key Accounts Development Programme graduates

Our Global Key Account teams represent market leading talent, best-in-class integrated delivery and are the first movers in implementing and delivering new technology and products. Through our Global Key Account Development Programme we make sure that our clients are served smartly, securely and smoothly.

Market leading talent to drive strategic leadership/insights/people-stories/market-leading-talent-to-drive-strategic-leadership

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Winning back a workforce? Boost office experience

Covid-19 made remote working not just an option but a necessity for many. As the world emerges from the pandemic, how can businesses encourage employees back to the office? Ciaran Greaves, Regional Account Director, tells us how ISS helped a client in the banking sector to welcome their workforce back in person.

Returning to the office post pandemic/insights/cases/returning-to-the-office-post-pandemic

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Risk mitigation through supplier assurance

All around the world, thousands of clients trust ISS with their supply chain. ISS’ strong governance, technology solutions, and global procedures accelerate proactive risk management to a new level, allowing clients to focus on their core business objectives. Recently, ISS was recognised for its robust Supplier Assurance Programme during a key account’s global meeting.

risk mitigation through supplier assurance/insights/cases/risk-mitigation-through-supplier-assurance

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Healthcare support services work flexibly to tackle cost pressure

For 25 years, ISS has supported the renowned Bethesda Hospital in Basel with a range of services. How does a partnership like this develop in an industry that is constantly under cost pressure?

Healthcare support services work flexibly to tackle cost pressure/insights/cases/healthcare-support-services-work-flexibly-to-tackle-cost-pressure

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Bringing Trust and Transparency to the Canteen Experience

Customer satisfaction measurement is key to the work we do; we use annual as well as project-specific surveys to measure satisfaction, including real-time feedback tools such as HappyOrNot. This tool has been used recently for a global manufacturing company to measure satisfaction at their workplace restaurants around the world.

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Helping Deutsche Telekom stay connected 24/7

In its first full year providing technical services to Deutsche Telekom, ISS achieved something that the customer has never experienced before – 0% unplanned downtime – an impressive achievement that gave the German population and emergency services unbroken internet and mobile connectivity in 2020, a year when it was needed most.

Helping Deutsche Telekom stay connected 24 7/insights/cases/helping-deutsche-telekom-stay-connected-24-7

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Maasvlakte II by APM Terminals

One of the world’s largest ports was looking for a partner that could help them manage transparency while reducing costs and increasing efficiency. Through our integrated facility services, Maasvlakte II found a holistic solution that keeps their people happy and their terminals running smoothly, freeing them to focus on their core business.

Maasvlakte II by APM Terminals/insights/cases/maasvlakte-ii-by-apm-terminals

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A technology solution for better patient care

In the UK’s NHS, clinical staff are often forced take time away from patient care in busy wards to handle simple requests. Find out how our technology solution, ServicePoint, helped healthcare customers increase efficiency and saves clinicians time, freeing them to focus on helping patients heal.

A technology solution for better patient care/insights/cases/a-technology-solution-for-better-patient-care

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Transitioning a global contract during a global pandemic

In the early months of 2020, ISS successfully navigated the challenges of transitioning Nestlé’s facility management services to ISS. Despite the pandemic, we helped ensure a smooth transition and still managed to complete in record time.

Transitioning a global contract during a global pandemic/insights/cases/transitioning-a-global-contract-during-a-global-pandemic

Mikonkatu 7 05112020_Ville_Lurila_Kimmo_Kaunisvaara_01_1500px

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A five-star location with seven-star service

ISS is about to take the services of Mikonkatu 7 to a new level. Owned by Ilmarinen, Finland’s largest pension insurance company, Mikonkatu 7 is undergoing a building renovation and complete service transformation. At the heart of the operation is a restaurant, which will become a meeting place for both property users and those moving around in Helsinki's city centre.

A five star location with seven star service/insights/cases/a-five-star-location-with-seven-star-service

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Saving time and money with Integrated Facility Services

As a business grows, so does its real estate portfolio, bringing complexity, rising costs, and, in some cases, inconsistencies in the quality, safety and compliance of facility management. Here’s how we helped a leading multinational engineering company save money, by radically transforming their approach to facilities management.

Saving time and money with Integrated Facility Services/insights/cases/saving-time-and-money-with-integrated-facility-services

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Supporting Vattenfall’s sustainability strategy

Vattenfall’s ambitious mission statement – Fossil free living within one generation – calls for a facility management partner that shares the same vision. Our services at the energy producer’s more than 300 sites in Germany are designed to have a positive impact.

Supporting Vattenfalls sustainability strategy/insights/cases/supporting-vattenfalls-sustainability-strategy

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At the forefront of Singapore’s response to COVID-19

With expertise in hygiene and disinfection, our healthcare facility services teams were called to the frontlines when COVID-19 first hit Singapore. That expertise extends to our non-healthcare customers too.

DE_2020_Cleaning_Hygiene Stewart_PureSpace_August_2020

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The D-Teams keeping Austrian workplaces clean during COVID-19

COVID-19 threatened workplaces like nothing before. As decontamination experts, we responded rapidly, deploying specialists to make sure transport systems, supply chains and workplaces were safe – including our Austrian D-Teams and Hygiene Stewards.

case disinfection teams in austria during covid 19/insights/cases/case---disinfection-teams-in-austria-during-covid-19

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Technical Services during Covid19

COVID-19 transformed workplaces in ways no one could have imagined, with many facilities forced into partial or full lockdown. Our Technical Services teams have been on hand at every step — supporting customers with strategic advice and planning, and helping them maintain, decommission and recommission buildings safely.

Case Technical Services during Covid19/insights/cases/case---technical-services-during-covid19

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The strength of a strong supply chain team during COVID-19

During a pandemic, our Supply Chain & Procurement teams are essential to the safe and hygienic running of hospitals, care homes, airports, production plants, offices and other facilities across the world.

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How Accenture and ISS’s Vested partnership drives positive outcomes

At ISS, we believe in bringing ever more value to our customers through truly collaborative partnerships. Our Vested partnership with Accenture exemplifies this approach – and has resulted in a drop in absenteeism and increased employee engagement and productivity.

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Caring for an entire hospital

How could one of the biggest hospitals in the world – with more than 2 million patients a year – outsource their facility services to a single provider and ensure everything ran smoothly? We provided the answer in the form of Integrated Facility Services.

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Digital tracking and benchmarking to make places work – and think

With FMS@ISS, our facility management system, as well as Internet of Things (IoT) technology, we are using data to connect people and places – and offer our customers strategic advice on how to get the most value out of facilities by increasing agility, reliability and transparency.

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A critical partnership that keeps society going

Suomen Erillisverkot, the State Security Networks Group Finland, provides operations that are essential to Finnish society as a whole. But even the exceptional situation caused by the coronavirus pandemic hasn’t affected ISS’s delivery of technical services, energy management and other offerings.

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Services as and where they are needed, even in extraordinary times

With 90% of Outotec’s employees working remotely, we agilely scaled services to ensure that they met the needs of the new situation and that end users experienced a smooth transition – from at-home food delivery to adjusted energy management for buildings.

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Sustainability and efficiency through building management

An American multinational information technology corporation asked us to help them reduce their annual energy consumption to be more profitable and to meet their published sustainability goals. They also needed a way to create and monitor a more efficient workplace. Here’s what we’ve done.

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Optimising building performance through smart energy management

As part of their 2030 goals to create more sustainable and innovative facilities, one of our customers wanted to launch a global smart building programme, providing the ability to analyze and monitor the energy performance of all its buildings.

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Inspiring greater employee health and wellbeing – and reducing healthcare costs

How could a more productive workplace environment promote a healthy lifestyle for employees, while lowering absenteeism? And how could that help reduce healthcare costs? Here’s how our food services led to tangible outcomes for health and well-being.

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Enhancing hygiene for air travelers

One of the largest U.S. airline providers, offering air transport to hundreds of destinations around the world, turned to ISS when they needed to create an extra attractive passenger experience – for over 120,000 passengers per month.

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Reducing paper waste and building a more sustainable mindset

At one of the top 20 insurance carriers worldwide, ISS Guckenheimer provides food services to its thousands of North American employees. Here’s how we helped them advance their sustainable and environmental initiatives – while making savings too.

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The benefits of outsourcing technical services

A multinational corporation wanted a well-trained and managed technical team that could provide an efficient and proactive maintenance solution for their US locations. By serving as the customer’s primary outsourcing partner, we were able to reduce costs and increase efficiency.

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Creating a great workplace for new tech talent

A leading tech company turned to ISS when they wanted a partner in attracting and retaining top-tier talent. By creating a great workplace experience, our partnership would be able to increase employee engagement, productivity and satisfaction.

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Creating a zero waste environment

One of our customers provides innovative packaging solutions and wanted to create a forward-thinking and sustainable campus that aligns its company’s mission and vision with its internal 2020 sustainability goals. As part of our solution, our customer reduced carbon emissions by 902 tonnes – and more.

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Putting our energy into reducing consumption

Places affect people – but also the planet. More and more of our customers – including banking customers like Nordea – are asking how we can help them reduce their environmental footprint, reduce costs and make processes more efficient. It’s priority for us too.

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How we’re putting plants forward

As a global company, we are dedicated to having a positive impact on sustainability. Our people are passionate champions. We’ve been developing services, like our Power Plant food service, that will help us, and our customers improve people’s health while caring for the planet.

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Keeping customers supplied with PPE during COVID-19

In a crisis, organisations show their value – very clearly, very quickly. At the start of the COVID-19 pandemic, ISS’s Supply Chain & Procurement team helped many customers remain open for business by providing the essential equipment they needed to operate safely

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