Keeping the diamond in Bandung's oldest hospital shines brightly

It is no wonder that Immanuel Hospital Bandung seek continuous development and innovation on how it operates. For this oldest hospital in Bandung City, West Java, patient’s health always becomes a priority, while it keeps maintaining the education quality for its medical students.

Those are just some the same values of the client and ISS Indonesia share, where customer comes first. Within almost two decades of ISS Indonesia’s strong partnership on cleaning services with the hospital, we thrive to deliver good performance in supporting the client’s missions and vision, as well as bringing innovation on our cleaning services.

At Immanuel Hospital Bandung, we have been providing cleaning services which consist of general cleaning, integrated pest management, gardening, laundry, and this year we have also added technical services for the client. Delivered by around 120 of our people who care, we strive to develop our people through continuous learning, sharing knowledge and insights together with the client, as well as bringing solutions through technology innovation and service excellence.

Toilet traffic counter, for instance. This ISS Indonesia’s self-developed technology allows us to save time and energy in controlling the traffic of visitors going in and out of restrooms. The technology is able to detect people with its heat body censor, where it then notifies our team within every 30 visitors. It also equipped with a smart button to alert our team, in case any visitors have incidents or difficulties in the restroom.

To contribute more to the client’s better business performance, our team always ensures that the Bed Occupancy Rate (BOR) is well-maintained. Our team quickly responses to the order taker system that notifies them whenever a medical ward needs to be cleaned up and to be prepared for the next patients.

“Our performance will affect the client’s performance. Immanuel Hospital Bandung is very innovative and open to something new, and this is what also drives us to optimise our IoT programmes for the client, as we share the same values to support the client’s vision,” says Opik Yulianti, ISS Indonesia’s Operation Head Bandung for Small and Medium Key Accounts.

Beyond technology, human characters are what ISS Indonesia strives to develop. Besides service attitudes, our team also maintains good communication with the client and its customers. Both Immanuel Hospital Bandung and ISS Indonesia believe that the people quality is one of the main keys in our long-lasting partnership.

Opik admits, “As our biggest site in Bandung City, where we have also been partnering for a long time, this is actually the biggest challenges for us. We will work consistently to avoid complacency, to continuously being responsive and proactive, and keep on learning new things for more innovation.”

For Immanuel Hospital Bandung, its hospital is like a big diamond that can shine brightly because of the small diamonds that form a unity as its light. ISS Indonesia has been part of the diamond, striving to contribute and to support the client for greater efficiency and sustainability, delivering the best for its patients and in healthcare industry.