HEALTCHARE

Places that heal with people who care 

At ISS Hong Kong, we are experts in creating healing environments through comprehensive facility management services. Our commitment to excellence ensures that healthcare facilities operate smoothly, allowing patients, visitors, and staff to experience world-class care and comfort. We align with our customers' goals, supporting their mission to become healthcare providers of choice by fostering environments where exceptional care is both given and received.

Services & solutions

A comprehensive approach to caring for your healthcare facility

At ISS Hong Kong, we place your needs at the heart of our solutions, designing services that address your challenges and support your objectives. Our expert team is dedicated to enhancing your brand reputation and creating value at every stage, sending patients home healthy and happy.

Domestic Cleaning Services

Our domestic cleaning services are designed to maintain the highest standards of hygiene and comfort within hospitals. We focus on:

  • Public Area Cleaning: Keeping all communal spaces spotless to enhance the patient and visitor experience.
  • Ward Cleaning: Meticulously cleaning patient rooms to create a welcoming and sanitary environment.
  • Bed Cleaning: Ensuring beds are thoroughly cleaned and prepared for each new patient, promoting health and recovery.
  • Operational cleaning: This includes caring for the health facility inside and out. Our cleaning specialists are trained to provide rigorous cleaning for all areas including high-level wall cleaning and more. 



Integrated Facility Management

At ISS Hong Kong, our Integrated Facility Management services are tailored to meet the unique needs of both public and private healthcare facilities. We seamlessly combine domestic cleaning, portering, security, and support services to create efficient and healing environments.

Patient and material transportation

Our transportation services prioritize the safety and comfort of patients while ensuring efficient movement of materials throughout the hospital. We guarantee timely and secure transport, enhancing the operational flow and overall patient experience.

Support Services

To further enhance the hospital atmosphere, we offer a variety of support services through trusted subcontractors:

  • Pest Control: Providing effective solutions to prevent and manage pest issues, maintaining a hygienic environment.
  • Gardening: Creating and maintaining serene green spaces that contribute to a calming and healing atmosphere.
  •  And more…




Pandemic and Bacterial Services

In response to the challenges posed by infectious diseases, ISS Hong Kong offers specialized pandemic and bacterial services. Our expert team implements rigorous infection control measures to safeguard health and safety, ensuring a resilient and prepared healthcare environment.

Security

  • Security is a critical aspect of our hospital services. Our team implements advanced security measures to protect patients, staff, and visitors, ensuring a safe and secure environment that fosters peace of mind.

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CASE STUDY

Integrated Facility Management Services for a Healthcare Institution

ISS Hong Kong diligently provides all-rounded Integrated Facility Services for a prominent non-profit private hospital since 2020. Initially, our dedicated team consisted of 131 personnel, with plans to expand to 175 staff by 2028 to meet the facility’s ever-growing demands. 

Our comprehensive scope of services includes: • Domestic Cleaning Services: Ensuring a hygienic and welcoming environment throughout the facility. • Portering Services: Facilitating the safe and efficient movement of patients, supplies, and equipment. • Pest Control: Implementing effective measures to maintain a pest-free environment. • Gardening and Landscape Maintenance: Enhancing the hospital's outdoor spaces for aesthetic and therapeutic benefits. • Smart Technology & Automation: Utilizing advanced technology to streamline operations and improve service delivery. 

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 Our structured learning and development curriculum on up-to-date cleaning procedures and safety measures equip our cleaning specialists with the right tools to deliver the best outcome while minimizing workplace injuries. By setting up a trained workforce tailored to our customers’ needs, ISS can ensure that the sustainability of a facility’s daily operations are aligned to the best practice management processes. At ISS HK, we are dedicated to designing smarter and safer ways to clean. We prioritize the health, safety, and well-being of our Placemakers. Certified to ISO 9001, we demonstrate quality management by focusing on clients’ needs and meeting their expectations.

Global cleaning partnerships

Our cleanSMART program meets Diversey

Through the feasibility study on cleanSMART program with our Global Cleaning Partner, we can help you to improve the visibility of service performance and suggest improvement implementation of Best Practices. We will base solutions off your business’ operational needs and methods, tools and cleaning chemicals deployed for further improvement. Our CleanSMART program on the usage of chemical, machinery, utensils, dosing and dispensing and our services on an integrated consistent approach to your cleaning operations, delivering evidence led quantifiable results spanning excellence including hygiene and safety. Our unique market leading Operations Performance team continually supports our operations to ensure that we not only maintain but strive for ever greater training standards best practices. CLEANING EXCELLENCE DELIVERY: 

• Improved and sustained Cleaning Standard

• Increased Operational Efficiency

• Improvement in Cleaning Equipment

• Optimised Staff Productivity

• Reduction of waste and Carbon Footprint

CASE STUDY

Security And Car Parking Services For A Leading Children's Hospital In Hong Kong

ISS Hong Kong, a global leader in facility management, proudly provides security and car parking services to a prestigious client—the first children's hospital established within Hong Kong's public healthcare system. Since 2021, we have delivered comprehensive general security guarding services to meet the high demands of this vital healthcare facility. Our car park consultancy solutions include: • Feasibility Studies: Assessing the optimal number of parking spaces required for the hospital. • Site Planning: Recommending locations for gate barriers and CCTV installations. • Fee Analysis: Conducting a parking fee comparison and proposing an appropriate charging structure. • System Management: Overseeing the installation and maintenance of the car parking system. Our car parking operations encompass: • Shroff Management: Continuous operation of the Shroff to register, monitor, and control vehicle access, ensuring only authorized personnel, guests, and visitors enter while preventing illegal parking. • Incident Management: Addressing claims related to incidents occurring within the car park. • Crowd Control: Assisting with traffic and crowd management during special events.