2022-02-24

Annual Report 2021

ISS is turning to the next phase of the OneISS strategy. 2021 results in line with expectations.

2021 highlights

OneISS strategy

The execution of the OneISS strategy continues to develop as planned. Key milestones were achieved during 2021, and the foundation for the future execution of the operating model has been established. ISS is now turning to the next phase in the strategy execution with five updated strategic priorities.

IT & Digitalisation strategy

A new IT & Digitalisation strategy and organisation have been introduced with the first early deliverables and applications introduced in the market. With the strategy, ISS will develop high-quality digital solutions for customers and employees, build scalable and secure cloud-based technology platforms, and run stable IT operations and services.

Sustainability

ISS commits to reach full-scope net-zero greenhouse gas emissions by 2040, including reduction of CO2-footprint from food, halve the amount of food waste by 2027 and electrification of the global fleet.

Turnaround initiatives

The short-term turnaround initiatives continue to progress according to plan, and financial performance is on track to deliver on turnaround targets by the end of 2022.

Commercial momentum

Commercial momentum has strengthened throughout 2021, and the pipeline is improving. The two largest contracts due to expire in 2022 have been successfully extended.

Leverage

Leverage at the end of 2021 was reduced to 3.8x from 7.1x at the end of 2020 and thereby nearing the turnaround target of below 3x by the end of 2022.

Divestment programme

The divestment programme is nearing completion. The remaining programme consists of two smaller business units and three countries. The expected total divestment proceeds of DKK 2 billion is unchanged, of which DKK 1.8 billion has been signed or completed.

Financial results

Financial results were in line with expectations. Organic growth in 2021 was 2.0% (2020: (6.6)%) supported by solid demand for both portfolio and above-base services in Q4 2021. Operating margin before other items in 2021 was 2.5% compared to 0.5% adjusted for restructuring and one-offs in 2020. Free cash flow in 2021 amounted to DKK 1.7 billion (DKK (1.8) billion in 2020).

Outlook for 2022

Above 2%

organic growth

Above 3.5%

operating margin

DKK 1.3 billion

free cash flow

Jacob_4745_2021

2021 was an exciting year as the OneISS strategy came to life and progressed according to plan.

Jacob Aarup-Andersen, Group CEO, ISS A/S

Jacob Aarup-Andersen Group, CEO, ISS A/S, says:

"2021 was an exciting year as the OneISS strategy came to life and progressed according to plan. Several key milestones were achieved with the divestment programme nearing completion, and we made solid operational and financial progress. Furthermore, we took significant steps in fulfilling our strategic ambitions with a sharper focus on key segments, investments in technology and a more aligned operating model. Despite another year in light of the pandemic, our many placemakers played a vital role in making the world work better – meeting our customers’ demands for dedicated services and improved solutions. ISS is well positioned for a Covid-19 recovery and to become an even stronger business in the future - to the benefit of all our stakeholders.” 

Liz Benison, CEO, ISS UK and Ireland, commented:

"ISS’ 2021 results demonstrate solid progress, achieved thanks to the dedication of our leaders and placemakers. Following a challenging 2020, we focused on post-pandemic recovery, enhancing our services and exploring new opportunities to support our customers, culminating in an exciting year.

In the UK, through the OneISS strategy, we strengthened our leadership team, simplified our operations and brought our people and customers closer together. Subsequently, we were able to make substantial advancements and deliver promising results. Our revitalised Country Leadership Team has ambitious goals for 2022. Together, we look forward to building on the key milestones achieved last year, continuing our OneISS journey into a very bright future."

Financial overview  H2 2021 H2 2020 2021 2020 Q4 2021  Q3 2021
DKKm (unless otherwise stated)    
Revenue 36,470  34,786  71,363  70,752  18,747  17,723 
Organic growth, % 4.3  (10.0)  2.0  (6.6)  5.8  2.8 
Operating profit before other items 1,227  (2,462)  1,776  (3,203)     
Operating margin (before other items), % 3.4  (7.1)  2.5  (4.5)     
Free cash flow 90  (64)  1,735  (1,794)     
Leverage (Net debt / Pro forma adj. EBITDA*)     3.8x  7.1x     
             
 *Pro forma adjusted EBITDA excl. Restructuring costs and one-offs            


Need more information?

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press@group.issworld.com

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Louisa Baruch Larsson
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