Health and Safety is about preparation; being prepared for every eventuality means we can safeguard the continuity of our business and safety of everyone in everything they do every time they do it. When the full extent of the global Covid pandemic struck, Lisa reviewed the existing business continuity plans, escalation plans, infection control and all relevant processes and procedures to ensure our employees were kept safe whilst working on our own and customer sites.

“Communication is the key to success of our HSEQ agenda. We have a number of channels to keep our people up to date – from our monthly news updates, through to our dedicated employee platform, myISS; I personally feel information, at times, is still best coming from the horses’ mouth! So we have monthly HSEQ calls to ensure we can communicate with our people and placemakers directly.”