China as a leader in Asia manufacturing, its advanced manufacturing industry has continuously pursued breakthroughs under the wave of automation and intelligence. Suzhou Industrial Park is a good example. With the government strengthening relevant regulations and continuing to introduce foreign leading enterprises, the development of the manufacturing industry there has achieved rapid growth and remarkable results.
Founded in 1891, Royal Philips is committed to improving people's health and improving medical outcomes. Its medical business unit is one of the world's three largest suppliers of medical imaging equipment. Located in Suzhou Industrial Park, the 62,000 SQM of Philips Medical Imaging China Base consists of R&D, manufacturing, assembly, and procurement functions.
ISS provides technical, cleaning, catering, and other facilities management services for the customer. The facility management service provided by ISS integrates global experience and through our professionals, high-quality service and smart solutions, we continue to create a clean and safe space, thereby reducing production risks, improving operational efficiency, and continuously optimizing it.
Win-win cooperation strength to move forwardtake a step forward
Advanced manufacturing industry is inseparable from the construction and operation of digital factories. With unique insights into the key technical features of digital factories, ISS has served many manufacturing clients nationally and globally.
As one of the largest cleaning service providers at home and even abroad, ISS provides clean and hygienic working environments for industrial parks and digital factories around the world. Whether it is daily cleaning or epidemic prevention and disinfection, we leverage extensive experience and best practices to ensure work efficiency and standardized cleaning quality.
Faced with extreme weather, ISS is able to proactively provide continuous high-quality services with strong resilience.
For example, during typhoon season, ISS actively cooperated with Suzhou Industrial Park to deploy prevention work in advance. Before typhoon coming, ISS conducted a comprehensive inspection and rectification of the air conditioners, roof antennas and balcony storage equipment that may cause danger; inspected whether the drainage of the underground garage smoothly running; and set warning signs. During typhoon, our operation team strictly implemented the 24-hour duty schedule, focusing on key areas and responding quickly to ensure the drain system.
Operational excellence with Lighthouse certification
Philips Suzhou Base, a key customer in advanced manufacturing industry, is also a Lighthouse project certified by ISS. Cindy Wang, ISS China CEO, was invited to conduct on-site visit with a group of delegates.
As one of the OneISS strategic focuses, operational excellence takes advantage of our self-delivery model that allows our clients to enjoy an extraordinary experience, which in return helps us win customers’ trust and recognition.
Lighthouse certification, led by ISS’ the operation department, enables employees staff and clients to better understand how ISS philosophy strategy and standards service delivery areis perfectly implemented. Lighthouse certification is mainly divided intohas three processes: Site Self-assessment, Formal Accreditation Assessment, and Lighthouse AccreditationCertification.
Lighthouse is not a simple paperwork of self-assessment. Through the process of repeated rounds of review, weit can not only inspect whether four criteria (customer engagement, operational excellence, financial performancee, and people) are adhered toaligned with specific guidelines and standards, but also to bringgain a deeper understanding of OneISS strategy and corporate culture of unity.
Evaluation criteria covers various aspects of the project, such as risk management, service quality, personnel management, work experience management, communication management, etc. In addition, with the principle of fairness and strictness, assessment requires the project team to provide relevant evidence to assure its authenticity. Throughout the process, all assessment materials will be updated in a timely manner to ensure openness and transparency.
At ISS, we are is committed to providing quality services and products, emphasizing on service effectiveness and efficiency. Through IT and digital solutions, we manage operational performance through IT and digital solutions, to help our valued customers drive and enable advanced manufacturing clients to focus on its core business, leading to higher profitability, improve working efficiency and win competitive advantages, by making customers focus on their core business. .
Learn more about ISS services in manufacturing industry.
