Case, ISS China

ISS promotes smart facilities and safety management for hospitals

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Huashan Hospital is a well-known grade A tertiary hospital in Shanghai. ISS provides a package of non-clinical services for Huashan Hospital, including cleaning, fieldwork, medical waste collection, etc. As a reliable business partner, ISS provides patient-centered solutions to build a smart facility management system for healthcare clients.

> 700

Hospitals across the world

27

Countries where ISS provides FM services

29,250

Number of ISS employees working in healthcare industry

As 2021 is the first year of the "14th Five-Year Plan", China continues to deepen the reform of the medical system and speed up the expansion of high-quality medical resources to ensure the well-balanced development in the country. Providing high-quality and efficient medical resources and improving the capability to public health emergencies will become the crucial issues for hospitals in their future development. 

Huashan Hospital is a grade A tertiary hospital integrating medical treatment, teaching, and research, ranking in the forefront of the country. As a key account of ISS, we provide Huashan Hospital with a great number of non-clinical services, including cleaning, garbage disposal, medical waste collection, elevator driving, transport, field services, etc.

Supported by smart technology and systems, ISS uses unique process systems, personnel management skills, and innovative technologies to promote the future development of hospitals.

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ISS leverages global to local expertise and best practices to deliver patient-centered service solutions with a quantifiable outcome. As a partner, we cooperate with the hospital to ensure the best medical treatment and excellent experience for patients.”

Tony Tang, ISS China Director of Specialized Service, Healthcare and Education

A reliable business partner to combat the Covid

During the pandemic, we have been the most reliable business partner for Huashan Hospital, conquering many challenges together. At the beginning of the outbreak, ISS immediately established a specialized team focusing on critical issues such as personnel control, material handling, and high-risk work area management.

In the period, 80 staff from ISS transported a total of 100 tons of supporting materials to support Wuhan; and 160 staff transported a total of 200 tons of donated anti-epidemic materials.

In the face of the complex situation, our professional team at Huashan Hospital has put forward higher requirements for daily cleaning work. With robust system process, flexible personnel allocation, and professional knowledge, we could complete the disinfection in high-risk areas, including outpatient area, suspected infection area, medical waste area, rest area, dining area etc.

Experts in healthcare providing tailor-made solutions

ISS leverages the best healthcare facilities to provide world-class services to patients, visitors, and staff: from quality service they receive to the food they need for recovery. We share our customers’ purpose to make the hospital become the first choice for patients and create an environment where people want to work and deliver great care – taking pride in sending patients home healthily and happily.  

Based on the “patient’s experience journey", ISS designs the best service solution for each hospital client. Through experience surveys, rehabilitation progress and performance assessments, we can provide patients with an excellent and positive medical experience.

Although most countries have recovered from the Covid, people still have safety concerns in difference places. Hence, ISS has launched PURE SPACE as brand-new solution, taking inspiration from the years of experience we have working in pure environment, hospitals, and healthcare centers, where hygiene and disinfection are more important.

ISS continues to support our healthcare clients with the highest quality services to patients, staffs, and visitors, in the post-pandemic era.

Learn more about ISS Healthcare and ISS Services.

ISS China

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