ISS Group launches OneISS strategy with new operating model

ISS Group announced a refreshed strategy founded in our continued belief to fully play our part in creating a fair and inclusive society - caring for people and providing them with opportunities to develop into the best they can be. We believe people make places and places make people.

By sharpening our focus on key segments, accelerating technology investments, and introducing a new globally aligned operating model, we will use our global scale to drive superior value for all stakeholders to become the most respected global leader in integrated facility services and strengthen our position as number one in cleaning.

Our extensive business review confirms that the key account strategy and IFS business model remain attractive and sustainable. Execution has not been satisfactory in recent years, and we are therefore sharpening the strategic focus and implementing appropriate changes to the operating model.

Jacob Aarup-Andersen, Group CEO, ISS A/S, said: 

“ISS is a truly great company, with a proud, unique heritage and deep respect for people. Our role and responsibility in society is quite profound and never more so than during this global pandemic. Recently, our execution and financial performance has not been where it needs to be. The strategy we launch today – OneISS – creates a Stronger, Simpler, Closer ISS. It represents the start of a new journey, refocused and relentless in driving execution and delivering on the promise of the company’s global strengths. It is a strategy that will help us achieve our purpose – connecting people and places to make the world work better.”

A stronger company that will enhance capabilities in innovation, best practice and technology – to ensure we design and deliver industry-leading value propositions that support our key account customers with tangible business outcomes.

A simpler company that works more cohesively across Group and countries, and is more transparent so that all key account customers benefit from the best of what we do.

A closer company that becomes even closer to our customers – supporting them every step of the way so that they can focus on their core business and achieve their purpose.

Aksh Rohatgi, Country Manager, ISS India, said:

"At ISS, we have been increasing our focus on Key Account customers for some time now. With OneISS we are simplifying the business globally and investing further into capabilities so that we can improve our offering for Key Account customers. We will have a stronger value proposition with capabilities to deliver to the local / regional needs of our customers with better products and services that meet their evolving needs."

Read the complete ISS Group company announcement here.