The 2022 GKAD Graduates
Our new Global Key Accounts Development (GKAD) Programme alumni and future programme ambassadors include Ken Vanhoegaerden, Igor Rajkovic, Alice Filip, Gabriel Lupu, Tim Simpson, Karolina Whilde, Tom Lund, Doug Blake, Leanne Mason, Claire Harman and Mike Feeman.
The 2022 GKAD Programme concluded on a high with our 11 graduates presenting their work to members of our Executive Group Management team followed by a graduation ceremony with Jacob Aarup-Andersen, Group CEO, Troels Bjerg, Group COO, Corinna Refsgaard, Group Chief People & Culture Officer, and Andrew Price, Head of Strategic Growth.
The 2022 GKAD Programme concluded on a high with our 11 graduates presenting their work to members of our Executive Group Management team followed by a graduation ceremony with Jacob Aarup-Andersen, Group CEO, Troels Bjerg, Group COO, Corinna Refsgaard, Group Chief People & Culture Officer, and Andrew Price, Head of Strategic Growth.
“Congratulations go to all our 2022 graduates, and I thank them for their great work, drive and dedication to ISS and our customers,’’ comments Jacob Aarup-Andersen.
‘’I am looking forward to seeing their plans and proposals from the course put into practice to help us achieve even better business performance and further enhance customer loyalty by creating customers for life – as well as generate a strong internal pipeline in the future.”
Service excellence for our Global Key Accounts
This 10-month customised programme has been developed especially around the profile, skills, competencies and capabilities of our Global Key Account Directors. It is a further step in their development journey to deliver Key Account Excellence – building on our Key Account Manager Certification Programme and enabling them to drive global and strategic leadership to ensure and exceed expected enterprise outcomes.
Driving customer centricity
“Global Key Accounts are at the heart of our OneISS strategy as our Key Account Managers and Directors touch base with our customers daily – making sure that they continuously experience our promise of people making places,’’ explains Vered Gilboa, People and Culture Director for Global Key Accounts and key driver of the programme.
‘’Our Global Key Account teams represent market leading talent, best-in-class integrated delivery and are the first movers in implementing and delivering new technology and products. They are ambassadors of the enterprise – driving customer centricity and delivering firm enhancing results in complex commercial environments.”
Learning journey and objectives
The GKAD Programme encompasses a variety of sessions held by members of the ISS Executive Group Management team, external experts, sector leaders and mentor activities, as well as self-study, project work, assignments and a final presentation to a panel.
All activities are aimed at achieving the following learning objectives:
- Influencing through collaboration – enabling strong leadership and creating unity without traditional control and authority
- Driving results and effective strategy deployment – navigating the complex business environment
- Building customer loyalty and growth – becoming a trusted business advisor
- Maximising own personal leadership capabilities – leading colleagues and being an effective leadership team member
Congratulations to our 2022 graduates!
